校友的新角色为学生保留和建议目标提供指导
和斯蒂芬妮·托雷兹坐在一起，看着过去 校园公共 construction site and to the corner of Ross H所有, you will see UNC’s emerging “collegiate 感觉.”
这是托雷斯在提到校园景观时使用的一个术语. 未来的四边形 建筑结构和校园环境培养的感觉.
For a university that is building a brand new 学生 space, this 感觉ing also 需要 to encompass the business strategies undertaken to retain and graduate more 学生.
作为一个学生的事业
As the university’s new Assistant Vice President for Student 成功, 特雷兹负责 对这些策略进行设计、实施和评估.
“很难让人们对听起来像是商业的东西感到兴奋.”
Yet the collegiate 感觉 that 学生 sign on for when they enroll at UNC requires 功能性业务操作. 学生用来注册的系统和流程 对于课程，获得经济援助并支付学费. 他们从容地 gain academic advice, utilize 职业准备中心 and connect with co-curricular 项目.
对许多学生来说，这些商业运作是不透明的.
Ease of access and transparency are a ch所有enge for a growing university of more than 12000名学生. 服务和支持人员分布在校园内，在多个 buildings, often not working in unison to identify and remedy 学生 ch所有enges. Moreover, faculty who make up the bulk of UNC’s advising workforce tackle curricular and career questions alongside registration holds and administrative concerns.
特雷兹领导的团队致力于消除这些负担. 他们正在复习 the barriers, outdated processes and redundancies that 学生 and faculty face when 解决学生的商业问题.
“We are not creating a system, we have a system; but we are clearing it up. 我们 是否正在为我们的更改构建一个基础设施.”
That infrastructure includes the new One-Stop+, which will be located in the Campus 下议院. 在一站式+中，博天堂官方将为学生提供重新构想的商业支持 服务 center tradition所有y supported by three separate 办公室 – the registrar, 财务和财政援助.
Other universities have begun migrating 学生 business operations into shared facilities 和空间. UNC is going a step further; it plans to integrate 服务 into a single 团队在一个地方.
“What we are doing differently is that we are integrating 服务, rather than a 有三次对话的学生，他可以有一次.”
One-Stop+ staff will be trained to provide 学生 assistance with 所有 business support 需要. Students who require additional and prolonged assistance will receive support 通过个案管理模式. 单一接触点使学生能够工作 through interconnected and even, unknown issues that impede degree progression. 此外, One-Stop+ will emphasize and promote 学生 utilization of co-curricular 服务 比如职业咨询、国际教育和社区参与.
“校园公共一站式+是一个连接器. 现在我们缺乏协调， duplication and gaps, but One-Stop+ will identify those across campus and address 他们.”
Torrez stresses the point that One-Stop+ is a strategy for accomplishing 学生 success; 它本身并不是综合学生的成功. 当博天堂官方建立了增加的学生 persistence to graduation goals, One-Stop+ became the catalyst for changing how UNC would deliver 服务 and empower 学生 to focus on their academic success and 完成.
对特雷兹来说，个人赋权和责任是重要的价值观. 她来了 to UNC with similar ch所有enges faced by other limited income 学生, navigating the complexities of working her way through college while also trying to be a successful 学生. 如今，她鼓励学生们追求自己的目标. 她希望他们 believe in their potential for success, yet she understands that removal of unnecessary 障碍保证了更多的意志.
扩展到一站式+
Investment in the 校园公共 and One-Stop+ has not been without question. 但 Torrez prepared due diligence through peer research, bench marking and experience 领导着北卡大学表现最好的项目之一 人类发展中心(CHE).
CHE houses the feder所有y sponsored TRiO program Student Support Services (瑞士). 瑞士 is one of three feder所有y sponsored TRiO 项目 at UNC; the remaining TRiO 项目 麦克奈尔和向上的束缚被安置在其他大学的办公室里.
瑞士 assists 学生 from underrepresented backgrounds as they pursue and attain their 大学学位. 该计划由四个组成部分组成:课程 以及教学、学术咨询、辅导和教育技术.
Torrez worked with CHE for 10 years, ultimately serving as director before taking on additional responsibility managing the university’s advisement and academic support 办公室.
Working first hand with TRiO 学生, as well as 学生 at large, Torrez knows 综合服务带来的学生成功成果的提高. 根据 to Torrez, 学生 who participate in CHE present higher retention and graduation 比整个校园都要高.
“I asked the question, ‘If these types of wraparound 服务 are good for our first generation, historic所有y at-risk 学生 on our campus, couldn’t they be better for 所有?’”
但 achieving improved 学生 outcomes on a university-wide scale requires working with advising staff and faculty, business 办公室 and administrators at 所有 levels 在大学里. 因此，在她担任助理副总裁的新角色中，她正在进行评估 学生支持服务的各个方面——人员配置、政策和培训.
“We are making smart and tactical moves toward clarifying roles on campus, clearing up function and purpose, and providing more systematic delivery of 学生 success 服务.”
处理 教务长罗宾·瓦克说, Torrez outlined a multi-year implementation plan that will incorporate One-Stop+ 以及其他学生成功策略. 到目前为止，她已经对一站式+进行了分析 functions; is working with campus directors, faculty and staff to review and revise policies; hired a director and will soon begin identifying and training staff.
By the time the One-Stop+ opens in the 2018-2019 academic year, UNC will have a business operation ready to match and support the collegiate 感觉 created by the new 校园公共.
科罗拉多州普韦布洛. 本地的， 斯蒂芬妮·特蕾兹 上世纪90年代初，他被博天堂官方录取为本科生. 她完成了 1995年获学位. 她有二十多年的研究，评估经验 and directing university 学生 success initiatives, including supervision of six 博天堂官方的主要保留部门. 她拥有教育领导学硕士学位 & policy studies and is currently completing a doctoral degree in organizational learning, 在科罗拉多州立大学的表现和改变.
As UNC’s new Assistant Vice President for Student 成功, Torrez leads the division of 学生 success and is the university senior administrator responsible for establishing 全校范围内支持学生活动的战略方向. 特雷兹负责 负责指导、协调和组织博天堂官方学生的成功努力. 该部门 of Student 成功 will promote academic success through campus-wide leadership, strategic 重点、伙伴关系和宣传. 目标是完善和培养一所大学 community in ways that positively impact the 学生 experience and ultimately lead 成功完成学位.
